8/28/2023 0 Comments Clearview windows email![]() ![]() Tradesmen came on the dates specified and completed their work to an incredibly high standard - were professional throughout, and cleaned up after themselves each time. From visiting the local showroom to get a feel of the roof (and skylights), to completion only took a few weeks. Steve was the project manager, and dealt with us from start to finish with impeccable professionalism - nothing was too much for him to help with. Solid Conservatory Roof Replacement - AMAZING!Ĭlearview were contracted to replace our aging and tired Perspex conservatory roof with a new "Ultraroof" solid roofing system. The fitter who did the work explained that the previous part fitted was ‘cheap’ and he had now fitted an expensive one so I shouldn’t have any issues going forward! AVOID. Whilst the window was fixed reasonably quickly Clearview not once, but twice, sent their engineer out with the wrong part for the door. When we rescheduled the engineer confirmed another window had not been fitted correctly (half the windows fitted had not been sealed) and that the front door was faulty and part of it would need replacing. Surprise, surprise the engineer did not turn up and no one called to notify us. They also asked me to remove the review, which I did as a gesture of goodwill. Within two hours of posting the review I received a call from Clearview who promised me an engineer would be out this morning to look at my concerns. Given these concerns, I asked for an inspection to confirm all windows and doors are fitted to FENSA standard and I did not get the courtesy of a response until I posted a review on Trust Pilot. Getting them to respond to emails is difficult and the only time I heard from them quickly is when they sent the bill. The project management was poor - engineers would be sent out without any idea what they were doing, did not turn up as scheduled and tradesman would call me to find out what they should be doing and when. During a rainstorm a few weeks after fitting we had a leak and subsequently found out they had not sealed in 3 of the windows - how can a window company fail to seal windows? When they finally came out to fix this they left their discarded waste in my garden, including an open Stanley knife! Finally there is an issue with the paint on the front door they supplied - it does not appear to be adequately bonded to the frame and chips with the slightest contact. When they installed a front door for us they caused damage to the existing frame and wall and took weeks and weeks to put it right. I am so disappointed with the service Clearview have provided. ![]() However 2 weeks later I have not had an email, call or letter from them. ![]() Updated Review CLEARVIEW responded to my review raising concerns about them failing to seal the windows they fitted, the poor customer service and project management and the mess and open Stanley knife they left in my garden by quickly commenting to say how they want to work with me to come to a positive resolution. ![]() Clearview have shown be nothing but contempt - be warned if things go wrong after you have paid them they have no interest in fixing it or making amends. Surprise, surprise one month later they have not provided this even though they are obliged to do so by law. Apparently a guy called Richard told the person helping me that they were treating me ‘as per the terms and conditions.’ I’ve read the terms and conditions and it doesn’t say anywhere that they would fail to seal half the windows they fitted or send the wrong part 3 times, costing my 3 days annual leave! To help me decide on my next steps I asked clearview to send me all off the personal information they process about me - emails, invoices, order forms etc - and they agreed to do so. Further Update After the latest I received a number it calls from clearview who unfortunately were not able to satisfactorily address my concerns. ![]()
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